Acceptable use policy

This policy explains what you can and can't do with SimplyAnswered services. It applies alongside our Terms of Service.

Fax use

You must not use our fax service to send:

• Unsolicited marketing or advertising (junk fax)
• Content that's illegal in the UK or the destination country
• Harassing, threatening or abusive content
• Content that infringes someone else's intellectual property

You must have the recipient's consent before sending marketing faxes. We maintain an internal do-not-fax list — if you receive an unwanted fax from one of our numbers, contact us and we'll investigate.

Voice calls

You must not use our call services for:

• Malicious, nuisance or anonymous abusive calls
• Caller ID spoofing (presenting a number you don't own)
• Automated dialling that overwhelms a destination
• Fraud, phishing or social engineering

AI assistants

You must review the information and instructions given to your assistant. Do not configure or use it to:

• Impersonate a person, public authority or regulated professional
• Handle emergency calls or give medical, legal or financial advice
• Collect sensitive or excessive caller information without a lawful reason
• Mislead callers, discriminate unlawfully or make decisions that require human judgement
• Record calls without giving any notice or obtaining any permission required by law

Language Bridge

The Language Bridge translation feature is for legitimate communication. You must not use it to:

• Impersonate an interpreter or official
• Record calls without all parties' consent (where required by law)
• Communicate content that would be illegal in either language

API and automation

If you use our API:

• Stay within the rate limit (100 requests/minute)
• Don't share your API keys publicly or in client-side code
• Don't use the API to probe or attack other systems

Numbers and spoofing

When making outbound calls through our platform:

• Only present caller ID numbers that are assigned to your account
• Don't attempt to acquire numbers for resale without our agreement
• Don't use numbers to evade blocks or bans on other services

What happens if you break this policy

We may also deduct any costs we incur from your balance if your activity causes damage to our systems or reputation.

Reporting abuse

If you receive unwanted communications from one of our numbers, or you believe someone is misusing our services:

Email [email protected] with:

• The number that contacted you
• Date and time of the contact
• Nature of the abuse

We investigate all reports and take appropriate action.