Help & complaints
How it works
SimplyAnswered gives you a UK business number. Calls to it can ring your phone, or your assistant can answer them for you.
- Choose a numberVerify your details and add credit first.
- Choose who answersYour mobile, your landline, or your assistant.
- Set your call planOpening hours, and what happens when nobody answers.
The Home page always shows what will happen to the next call.
Get in touch
Email [email protected] and we'll reply during UK business hours.
Mention the email address on your account, and which number or fax it's about. It helps us find your account quickly.
Complaints
If something's gone wrong, tell us and we'll look into it.
- Email us with the subject Complaint.
- We'll acknowledge it and investigate.
- You'll get a written outcome, and how to take it further if you're not happy.
Cancelling
Packages: open Numbers, then Number & plan, to stop a package renewing (or undo it before it takes effect). The package runs to the end of what you've paid, then the number continues on £5/month pay-as-you-go. To cancel or move the number itself, contact us. We don't block porting.
Terms, acceptable use & privacy
Acceptable use & fax policy: our services are for lawful use only. Unlawful fax marketing is not permitted, and we operate an internal do-not-fax list on request.
Privacy: we keep what we need to run your services — account details, call and fax records, card receipts, and assistant transcripts, summaries and caller details for 90 days. Assistant audio is kept for 90 days only when recording is enabled. Fax documents are kept for 30 days and you can delete them sooner. We never store what's said on translated calls.
Credit: your credit balance is prepayment for our services only. It isn't withdrawable as cash and can't be transferred.
A JMB TECHNOLOGY COMPANY