Help & support
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How do I get my receptionist answering calls?
Build your receptionist from your website, try a practice call, then start your free trial. The trial includes a UK number, so your receptionist can answer straight away. Home shows each step.
Can I keep my existing business number?
Yes. Ask your phone provider to forward calls to your new business number, either all the time or only when you’re busy or don’t answer. Your callers still dial the number they know.
Can it ring me first, and only answer when I’m busy or closed?
Yes. Open your assistant, then Phone & hours. Choose “Ring me first” or “Only when you’re closed” and set your opening hours. You can also switch to “Away” from Home.
How does the free trial work?
Your 14-day trial includes a UK number and 60 minutes with your receptionist. Add credit before the trial ends to keep it running on your plan. We remind you before it ends.
How do I change what my receptionist says?
Open your assistant. Business holds facts like hours, services and prices. Receptionist holds the greeting, voice and instructions. Save, and the next call uses your changes.
How do I cancel?
Open your assistant, then Phone & hours, and stop your plan renewing. It runs to the end of what you’ve paid. Message us here if you’d like to cancel a number or move it to another provider.
Complaints, cancelling, terms and privacy: Help & complaints.
JMB Technology Ltd